As the second-largest telecommunications company in Germany, Vodafone prides itself on providing high-quality customer service, but the company wanted to improve how it handled high contact volumes. All rights reserved © Copyright MedUX 2021. DT, 1&1, Vodafone and O2: Internet outage in Germany. MedUX monitors Over-The-Top (OTT) applications, including YouTube, Web Browsing and Dropbox. The German unit of British-based Vodafone, the telecoms group with the most users in Europe, said its network was hit by problems in several regions at 1:50 p.m. (1250 GMT), leaving more than 100,000 mobile phone users cut off. And when u complain NO RESPONSE #vodafoneidea #@TRAI. Furthermore, our insights help our clients reduce the time to resolution by collecting detailed End-to-End performance statistics in real-time and consequently responding to customer issues in a timely manner. Our networks team is working constantly to improve our mobile network's coverage and capacity. SERVICE OUTAGE ANALYSIS. Vodafone has suffered a three-hour power outage on its German mobile network. Tracking site Downdetector showed a steep spike in outages, with hotspots in Berlin, Hamburg, Munich, Cologne, Frankfurt and other cities. It is a part of the UK based Vodafone Group. Operators impacted: Deutsche Telekom (DT), Vodafone, 1&1 and O2; Date: February 12, 2020; Duration: approximately 7 hours, mostly between 2 AM and 9 AM (CET) Access technologies affected: ADSL and VDSL; Potential impact: 25 million DSL lines The most recent outage reports and issues originated from Hackney, Dublin, London, Garstang, City of Westminster, Liverpool, Southampton, Uckfield, Catterick, Blackrock, Northolt, Manchester, Fulham, Oxford and Workington . User reports indicate no current problems at Vodafone. We’ll give you our best answer. We have tried pinging Vodafone Deutschland website using our server and the website returned the above results. The above information indicates the potential size of this DSL service degradation or outage and the degree of dependency on DT for DSL service provision for Vodafone, 1&1 and O2, among others. As can be seen in Figure 3 below, this outage affected most basic Internet services. Vodafone Most Affected Locations Outage reports and issues in the past 15 days originated from: Examples of these performance limitations available to most monitored service or applications relate to connection time outs, DNS resolution, destination host connectivity, network connectivity or server errors. The network elements will be observed very closely in the coming night and tomorrow,” Vodafone said, apologising to its customers. MedUX observed a service outage during the morning hours, mostly between 2 and 9 AM, on February 12. I agree that MedUX will store and process my information as described in the, YouTube goes down: MedUX impact assessment, COVID-19 impact: Monitoring on European residential networks, BT, Virgin, Sky & TalkTalk: COVID-19 impact in the UK. German provider Deutsche Telekom (DT) worked hard to resolve the issue after the Internet outage hit many clients, starting in the early morning hours. Position in German market. The outage affected over 100,000 users in those areas. Moderate Internet Outage of Vodafone in Germany on 09.02.21 23:15. Enter your postcode to check our coverage and network status in your area. User reports indicate no current problems at Vodafone Vodafone outage and reported problems map Vodafone offers mobile phone, mobile internet, SMS and voicemail to consumers and businesses, as well as broadband internet and phone service over fibre. See here for a complete list of exchanges and delays. The company said that it was provoked by a failure of control equipment in Munich, Frankfurt and Berlin. After March 2018, Vodafone India has a share of 21 percent in the Indian market then merges with idea telecommunications services in India and became the second-largest mobile internet providers of India. Vodafone’s 2020 mobile revenue is forecast at 5 billion euros ($5.9 billion) in Germany. MedUX, COVID-19 impact: Performance and experience monitoring on European residential networks This article is a compilation of our series of articles, 11 / 06 / 2020 All non-DSL technologies accounted for approximately 9.4 million connections. MedUX gathers 24/7 information and statistics about perceived end-user’s experience, which is eventually affected by the frequency, duration and severity of network events. On February 12, many Internet users in Germany woke up frustrated as a significant outage disrupted Internet service across several regions of the country and prevented them from getting online. Out of approximately 25 million operational DSL connections at the end of June 2019, around 7 million lines were offered by DT’s competitors based on bitstream and resale wholesale reference offers. The increasing significance of VDSL was also reflected at the wholesale level. For the most affected regions, service disruption reached its peak between 3 and 4 AM, with network accessibility ratios around 80% on average (see Figure 4 below). DT’s competitors market some DSL connections to customers on the basis of specific wholesale products and alternative carriers. Author: According to the German newspaper Morgenpost, 78% of Telekom and O2 customers reported Internet problems, as did 82% of 1&1 and 65% of Vodafone users. Some national newspapers reported on the Internet issue, and complaints to the four operators filled the Internet. Around 6.3 million VDSL connections were provided by DT’s competitors and around 7.7 million direct VDSL connections by DT. Vodafone offers mobile phone, mobile internet, SMS and voicemail to consumers and businesses. See if Vodafone Ireland service is down or it's just you. Reporting by Douglas Busvine; Editing by Alison Williams. See how we're building, expanding and upgrading our network. T. (+34) 916 683 733 BERLIN: Vodafone said on Monday that operations on its German mobile network were returning to normal after the failure of control equipment caused a widespread outage … Use our Network Status Checker to find out how our network’s performing where you are – including up-to-date information on anything going on that might affect your signal. According to our data, service availability was even below 60% in certain regions during peak outage time, which is considerably higher than national average values. Our insights help our clients reduce the time to insight by obtaining meaningful information on end-to-end network performance and on impacted customer services. This finding was later confirmed by public statements from the ISPs’ customer care teams. Hackney. By collecting millions of data analytics, MedUX technology helps ISPs better understand their customers and monitor service quality. Vodafone India was launched in India in September 2007. If vodafone.de is down for us too there is nothing you can do except waiting. I could not call out any number including 777. According to BNetzA -The Federal Network Agency (Bundesnetzagentur in German) is the German regulatory office for telecommunications, electricity, gas, post and railway markets- statistics, the number of broadband connections in Germany increased by 0.4 million in the first half of 2019, bringing the total to around 34.6 million by mid-2019. "Our technical experts are working flat out on the exact root cause analysis and sustainable fault clearance," Vodafone said in its apology. Vodafone provides mobile broadband that is received through a portable modem and sim-only plans that can be used on your own iPad, tablet or modem. It should be used as a guide only and is not a … Vodafone said on Monday that operations on its German mobile network were returning to normal after the failure of control equipment caused a widespread outage lasting more than three hours. Vodafone hit by three-hour mobile network outage in Germany – Vodafone said on Monday that procedure on its German versatile organization were getting back to business as usual after the disappointment of control hardware caused a boundless blackout enduring over three hours. Post yours and see other's reports and complaints The customers who were shut out of the network were reconnected at 3:30 p.m. and network traffic was normalising by 5 p.m. “Our technical experts are working flat out on the exact root cause analysis and sustainable fault clearance. {{nscUpdateTime}} Coverage may vary by location. Vodafone hit by three-hour mobile network outage in Germany. @suchita03692399 DESPERATE VODAFONE : when you send port request then they do fraud with the customer ,call you on behalf your other network (where you want to port )and ask you to send cancel request massage for activation of new service. However, the extent of the outage depended mainly on the operator and service region. The company's headquarters are in the Düsseldorf suburb of Heerdt , with regional offices throughout Germany. All operators were affected in some way, but DT and O2 apparently had less severe degradation in VDSL services in relative terms, and 1&1 ADSL services suffered no relevant degradation according to our estimates. VDSL accounted for a share of around 56% of all DSL connections by mid-2019. Vodafone services went off Thursday 29th August 2019 at 8:30 pm while I am using my data for work. Naturally, the majority of the users were not heavily affected, as the network accessibility recovered to over 90% after 8 AM. 28010. Tracking site Downdetector showed a steep spike in outages, with hotspots in Berlin, Hamburg, Munich, Cologne, Frankfurt and other cities. During our intensive QoE test protocol, we collect valuable information about performance limiting factors that helps detect, isolate and determine the root causes. Most reported locations Sydney Brisbane Melbourne Adelaide Perth Canberra Gold Coast Klemzig Bentleigh East Vodafone outage … MedUX, YouTube goes down: MedUX impact assessment YouTube went down between midnight and 2AM UTC on Thursday, November 12th, 2020, which, 30 / 07 / 2020 The rise in the spread of VDSL is due mainly to vectoring technology, which currently enables transmission rates of up to 250 Mbps. MedUX ecosystem helps our clients reduce the time to insight by obtaining meaningful information in real-time about impacted customer services. Simply enter your location or postcode and choose what type of service you want to check. Internet service monitoring and troubleshooting. Vodafone has apologised. The server is paying 40EUR per month for Vodafone's fastest home retail plan which has speeds "up to" 1000 mbps down … For the most affected regions, service disruption reached its peak between 3 and 4 AM, with network accessibility ratios around 80% on average. Check out our impact assessment and the value of MedUX solutions for monitoring, analysing and troubleshooting network issues in real-time by delivering end-to-end performance and Customer Experience insights based on objective network measurements and not exclusively on users’ reports and complaints. Vodafone said … If you're in one of the areas being upgraded, you may experience a partial or complete loss of mobile voice and data services between 7am and 8pm on the dates listed. As a result, a large number of hospitals and cities in the Netherlands were unreachable by phone. Our Standards: The Thomson Reuters Trust Principles. It includes basic path quality information such as throughput, latencies and packet loss, as well as other service level information associated to web browsing, streaming and cloud storage, among other. Author: The disruption affected phone, mobile data and SMS services. An outage at Vodafone caused landline problems at many of the providers' corporate clients on Thursday morning as well as interrupting mobile service for its consumers. Most of these were based on HFC networks (around 8.1 million), while approximately 1.2 million were based on fibre-to-the-building (FTTB) or fibre-to-the-home (FTTH). Vodafone Outage Map. The company stated that a software update at a technical facility caused the outage. Vodafone offers mobile phone, mobile internet, SMS and voicemail to consumers and businesses, as well as broadband internet and phone service over fibre. MedUX, Special Report BT, Virgin, Sky and TalkTalk: COVID-19 impact in the UK Overview of the lockdown’s impact on UK networks, C/ Fuencarral, 123. Vodafone Germany suffered nationwide network disruption on Wednesday 09 March, reports the DPA news agency. Tracking site Downdetector showed a steep spike in outages, with hotspots in Berlin, Hamburg, Munich, Cologne, Frankfurt and other cities. E. info@medux.com. As of the fourth quarter of 2019, Vodafone GmbH has 51 million mobile customers in Germany, making it the largest provider of mobile phone services in Germany. Vodafone said on Monday that operations on its German mobile network were returning to normal after the failure of control equipment caused a widespread outage lasting more than three hours. Vodafone Outage AustraliaHomeVodafone. Storm of War server outage - Blame Vodafone Germany Hi all, The Storm of War server is down, and has been for four days due to incredibly poor service from Vodafone Germany. The German unit of British-based Vodafone, the telecoms group with the most users in Europe, said its network was hit by problems in several regions at 1:50 p.m. All quotes delayed a minimum of 15 minutes. 2021-04-04 23:48:02. I have a problem with Vodafone. Madrid (Spain) This equates to a market share of 19.3%, behind Deutsche Telekom with 31.7% and Telefonica Deutschland 25.5%, according to the VATM telecoms lobby. Network service outage in all xDSL operators affected the network and Customer Experience in Germany, especially in the regions of Nordrhein-Westfalen, Rheinland-Pfalz, Hessen, Mecklenburg-Vorpommern, Berlin, Brandenburg and Munich, as shown in Figure 2. MedUX analyses network performance based on real-time information and results obtained from 5.000 MedUX HOME devices deployed in eight countries in Europe, from which over 800 measurement points evaluate German networks. BERLIN (Reuters) - Vodafone said on Monday that operations on its German mobile network were returning to normal after the failure of control equipment caused a widespread outage … Vodafone said on Monday that operations on its German mobile network were returning to normal after the failure of control equipment caused a widespread outage lasting more than three hours. In this sense, user reports and complaints alone or simple high-level monitorization is not enough to resolve and prevent customer experience issues. Service availability was at the lowest level between 3 and 4 AM and gradually recovered afterwards. 11/23/2020 | 03:20pm EDT *: *: * BERLIN (Reuters) - Vodafone said on Monday that operations on its German mobile network were returning to normal after the failure of control equipment caused a widespread outage lasting more than three hours. Vodafone’s and Unity’s cable networks, as well as other fiber-based or independent networks did not suffer an internet outage. … BERLIN (Reuters) - Vodafone said on Monday that operations on its German mobile network were returning to normal after the failure of control equipment caused a widespread outage lasting more than three hours. Tell us what you need. Its 2020 revenues from the German market are expected to be about €5 billion. Check current status and outage map. All basic activities were affected across the board at a similar level because of the lack of Internet connectivity. These devices allowed MedUX to measure, in real time, the broadband experience in the customers’ premises. Vodafone Outage Map. Author: Other ISPs were impacted mainly due to their use of DT’s xDSL wholesale services. Furthermore, it reduces the time to resolution by collecting detailed statistics about network performance and consequently responding quickly to customer issues and improving the Customer Experience. Vodafone said the network problem had been caused by the failure of control equipment in Munich, Frankfurt and Berlin. Vodafone Hutchison Australia provides 4G voice and data on its 4G network. Our controlled and dedicated technology offers extended root cause analysis and powerful investigation capabilities for network events, linked to the service/application layer as well as to other network layers. MedUX insights pointed to a lack of connectivity as the root cause for this service outage. For more information see Vodafone … Tagged with: Broadband • customerexperience • DeutscheTelekom • Germany • NetworkMonitoring • NetworkPerformance • O2 • QoE • QoS • Vodafone, 13 / 11 / 2020 See our Award Winning Nationwide Coverage, Check your broadband speeds or get help contacing our Network Crew if you have an issue Our coverage checker was last updated on {{covUpdateTime}} and network status information refreshes every fifteen minutes. In addition, the MedUX solutions’ analytical capabilities enable clients to locate and resolve incidents affecting service quality and Customer Experience. I had to drive back home and use my wifi with skinny to try and access vodafone online app without success. Vodafone said on Monday that operations on its German mobile network were returning to normal after the failure of control equipment caused a widespread outage lasting more than three hours. German Vodafone commercial campaing I did in Houston TX... yee ha! The lack of Internet connectivity significantly affected Customer Experience. This service degradation varied across technologies, operators and regions. That gives it a market share of 19.3% - third behind Deutsche Telekom (31.7%) and Telefonica Deutschland (25.5%), according to the VATM telecoms lobby. The company is planning to begin offering fixed broadband services in 2017. Vodafone in Germany: speed performance and info about outage, service down or problems Vodafone outage and reported problems map Vodafone offers mobile phone, mobile internet, SMS and voicemail to consumers and businesses. This map shows a computer generated prediction in a given area. Using IBM® Watson® AI and IBM Watson Assistant technology, Vodafone launched its personalized chatbot assistant, TOBi, to engage with customers across four digital messaging channels. 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