Once the Sure Signal has booted, unplug the ethernet connection from Port 4 and try another port just in case port 4 is faulty, obviously don't use the port your computer is plugged into. We've carried out the 20 second reboot and the 45 second reboot. Hi I have just taken delivery of a new Sure Signal. I have the same problem, no power lights on my SS v2, but I have found that it is the power supply that has failed (it works OK with a different power supply). I spoke to Vodafone and was told to go to a shop and get a replacement, but on arrival I was told its another £100 for a unit, and that they didn't have stock anyway. Thank you. TedWalker - If you've still got the receipt for the Sure Signal, you can take it to store for a repair to be arranged. Check that all wires are connected and that it’s turned on at the wall. I have tried power cycling, and factory re-set and re-registering of the Sure Signal box, all to no avail. Is this normal set up behavior? If vodafone cannot provide a decent signal then its up to them to spend money and sort out their signal not the customer. Please could you confirm that this is still in warranty, before I take it to my local VF shop! Status lights on a Vodafone router. The limitation of wi-fi is you aren’t normally able to make or receive phone calls: your sma… Can I get network status alerts? Just type "sure signal power supply" and many will appear. We've got a SureSignal 3 that was sent to us in March 2013 to replace a previously broken SureSignal 2. Such devices have been useful for people who live in locations with either a weak indoor mobile signal or no signal at all. Are they likely to repair it or just replace it wih a new one? I live in Rutland, travel fairly regularly to the west midlands and the faulty Sure Signal box is now near the Leamington shop waiting in the hope of a delivery. © 2021 Vodafone Limited. Calling features. The store can send the Sure Signal away for repair. I've reordered and pleaded that they don't cancel the order a second time. This may be a private IP address but if … CEO Jeroen Hoencamp said the “products failed in a safe manner with no risk to customers.” Vodafone Customer sc597 said (April 2017): “My V3 from mid 2015 blew up last night. However people with greater technical expertise than me HAVE got the Sure Signal device working with FTTC but trying to discover exactly how is proving very difficult or misleading. I have tried another power supply and i get the same result, apart from a very quick flash of lights of the ethernet ports, but then nothing else. VSS Traceroute commandOn a PC:Click on Start and select RunType CMD into the Run box and press enter/click okA black box will appear.In this box type tracert 212.183.133.177 press EnterPaste the output of this command into your reply.This will help us get the quickest possible resolution for you.ThanksMattModerator. . The red Power light will turn on', speed test results from 70mbpsping test results from line quality b* ping12ms jitter0msexternal IP address 81.137.227.159, 1 <1 ms <1 ms <1 ms Gargoyle.lan [192.168.1.1]2 9 ms 9 ms 9 ms host81-148-64-1.in-addr.btopenworld.com [81.148.64.1]3 9 ms 9 ms 9 ms 213.120.178.1414 10 ms 10 ms 10 ms 213.120.177.985 10 ms 9 ms 9 ms 217.41.168.636 9 ms 9 ms 9 ms 217.41.168.1077 9 ms 9 ms 9 ms acc1-10GigE-0-0-0-5.l-far.21cn-ipp.bt.net [109.159.249.78]8 17 ms 15 ms 15 ms core1-te0-7-0-5.faraday.ukcore.bt.net [109.159.249.39]9 9 ms 9 ms 9 ms host213-121-193-97.ukcore.bt.net [213.121.193.97]10 10 ms 11 ms 11 ms LNDGW2.arcor-ip.net [195.66.224.124]. Here is a diagram to explain it. I am netiher pay monthly nor pay as you go as the phone is part of a business contract, but I personally bought the Sure Signal. My Sure Signal 3 has stopped communicating with the internet (flashing red and two steady orange lights). Hi can you just let me know if when I plug in the sure signal the red power light should come on? Check you’re connected to Vodafone Sometimes, a device can auto-connect to the wrong provider’s network. If you need a quicker response, please visit our Contact Us page. However, It won't do a factory reset as I can see it. Is this a dead unit? Sign up for network status alerts to hear about unexpected issues and planned maintenance on our mobile network.. You can also quickly access the Network Status Checker from the My Vodafone app: If I plug something else into it that gets power, there are also flashing lights underneath but the device also has not been allocated an IP address by my router. Check Network Coverage. Hi, I've just become a Plus Net Fibre customer a few weeks ago and the only problem I'm having is the Sure Signal. Sure Signal - No power light (No lights at all). Discover more . Take a look here for how to arrange a repair. Their signal coverage is poor, their support to enhance that poor signal is even worse. Registered office: Vodafone House, The Connection, Newbury, Berkshire RG14 2FN. Check if the Vodafone service status. I wouldn't waste your time talking to vodafone about sure signal replacement or support, the information I was given was not only misleading but pointless. The one I have is a version 3 and I think the power supply is integral. First, make sure you in an area that has network coverage. If you'd like us to check on the order, you can find out how to get in touch here. There was no change to the router configuration to cause this change. not be counted against your broadband data allowance - if you're on a Vodafone broadband connection. These posts and threads have been archived for reference only. This will stop your data from working. This is the light that runs along the bottom of the router (unless you’ve turned this off in the Vodafone Broadband app or the online portal). If you've had it for longer than 2 years, you'll need to purchase a new one. A signal booster takes the small amount of Vodafone signal outside your house, amplifies it, and then redistributes it about inside you house. Vodafone have remotely reset it to no avail. I have a similar problem - A SS3 42141612293. Re: Sure Signal - No power light (No lights at all) 28-08-2014 02:28 PM. nickyandrob - If all cables are plugged in correctly and there are no lights on, we'll need to send it away for repair. They can't post it on, as only customer services do that, so my mother is waiting for a phone call with a new one (she has the faulty one). The device doesn’t appear to have its own internal fuse, which means that it blows the one in your house instead and apparently that’s all fine with Vodafone. We have no signal in our office without Sure Signal. When the Vodafone Sure Signal is updating its firmware, this light will slowly blink on and off. When I plug it in there is no red power light. If you've had the Sure Signal for less than two years, you can arrange a repair following the instructons here. I hav etried resetting the Sure Signal and the Virgin automated service has reset the Hub. Vodafone Data Not Working on iPhone. Registered in England No 1471587. Can you confirm which is the correct info? If you suspect your Sure Signal is faulty, please connect with our live chat team by clicking the Chat button on this screen or call us on 1907. How do I reset my Sure Signal? It can be in one of three states: Solid red – all is good. I have left it plugged in for hours, I have pressed the reset for over 30 secs, but no result. It does sound like you've received a faulty unit, it's best if we exchange it - reply to the last email you got from us and we'll be in touch to arrange the exchange. 1. Can I get network status alerts? I live in a town not an isolated part of the country! The Sure Signal does still seem to be working OK with another power supply, but should I send both the SS signal and faulty power supply back for repair, just in case? Can you confirm which is the correct info? Make sure you keep the reset button held down throughout these steps: Press and hold down the reset button. Help with using Sure Signal This article covers the most common questions and answers about Vodafone Sure Signal, which is designed to boost your 3G mobile signal. The shop have suggested the best thing to do now is try to connect with an adviser online who can try to source one for me. @TedWalker – It looks like your Sure Signal is faulty. The lights at the bottom (Modem / router) flash, but no lights, not even the red one on the unit will come at all under any circumstances now, however long I hold the reset button. I have a recently purchased SureCall Fusion4Home, and i was originally very happy with it. Thanks. Each time Sure Signal loses internet connectivity it will take between 5 – 10 minutes for the device to re-establish a connection with the Vodafone Network. You can do this at any time – you don’t need to wait until Sure Signal has stopped. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.Your speed test results from here.Your ping test results from here.Your external IP address from here.The results of a traceroute. Without the SureSignal in our house we don't get any mobile reception. Please note that Vodafone no longer sells new or replacement Sure Signal devices. If you're on Vodafone, help is at hand. Network Configuration – Router/Firewall Vodafone Sure Signal requires an IPSec compatible router with ports 8, 50, 500 and 4500 open for incoming and … What’s Vodafone Sure Signal? At what point do you say that you've had enough and then hand all of the phones back to Vodafone? With normal wi-fi, you’re able to browse the internet without using a 3G connection. I can see your Sure Signal hasn't contacted our Network since the 15 December and is also showing as deregistered. Symptom is a rapidly flashing red power light and the two right hand lights are solid orange indicating that there is a lack of connection to the Vodafone Sure Signal Infrastructure. My mobile device has no signal. ok I've left it 4 hours and there are still no lights at all on the front of the SS version3. We aim to reply to emails within 48 hours. An ideal solution would be to drop the faulty one off in Leamington and get a replacement posted to me. nickyandrob - If all cables are plugged in correctly and there are no lights on, we'll need to send it away for repair. I tried to buy a replacement version 3 only to find that after 10 days of updates from Vodafone that they decided to cancel my order. I am fairly sure that the unit is out of warranty, but is it possible to buy a new power supply? Check that all wires are connected and that it’s turned on at the wall. During this time no calls / data sessions can be made using the Sure Signal device. My sure signal 2 has suddenly turned off and I have no lights at all. Sure Signal version 1. This is a locked archive and content on this page may no longer be up to date. I have been trying to get this to work with BT Home Hub 5 and hgave set up port forwarding for it as I found online. I have a Vodafone Sure Signal Version 2, which was working fine with my Hub 2, but I have upgraded to a Hub 3 and it is no longer connecting. I have a sure sugnal V3 (the plug in one) it has worked well up until last Tuesday but then it stopped. The light with the "Checkmark" icon next to it indicates that the Sure Signal is switched on and usable. I can't go through customer services as I have no account (it is a work phone). Hi I have just taken delivery of a new Sure Signal. 40113167403 is still in warranty, so I was confused by that! Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. What should I do? There is a red flashing bar to the left of the face of the device, and a steady yellow phone with arcs on each side on the right of the face. We can support you with troubleshooting and confirm the issue is with the device. Registered office: Vodafone House, The Connection, Newbury, Berkshire RG14 2FN. @NicHeath – Please let us know if there’s anything we can help with. Slowly pulsing red – your router is connecting. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The Sure Signal is effectively a tiny mobile phone mast that sits in your home. Personally I think its an absolutely cheek by Vodafone to ask their customers to pay more money for extra devices because their signal is weak, I got my first sure signal free as this was the case, and I was going to switch providers. The Vodafone signal in Wellington is not very good and it's essential to have Sure Signal to ensure quality of service. Or is there something I am missing I can try. Simply enter your location or postcode and choose what type of service you want to check. Check the network coverage in your area. You can check how our network’s performing where you are and get up-to-date information on anything going on that might affect your signal using our Network Status Checker. Should I be getting a red power light as soon as I plug it in even it it is configuring? I moved my own account away from Vodafone after 15 years because of poor coverage, but have been given a work phone for a new job where I am working from home - so I'm a bit stuck. We've deregistered and reregistered the unit and have chnaged the power supply. OK, that is what I thought originally, but then Jenny replied to say that my serial number 40113167403 is still in warranty, so I was confused by that! Try opening your device’s network settings and manually selecting Vodafone from the list of available providers. If the Sure Signal is over two years old, we won't be able to repair/replace it under warranty. Serial number is 40113167403. Hi Please take a look at our Sure Signal Troubleshooting thread. If you can only get 3G in your area and your device doesn’t support WiFi calling, then please get in touch with us. If you've now registered another Sure Signal and no further action is needed, please ignore this message. This is a locked archive and content on this page may no longer be up to date. This includes using most apps on your smartphone: for instance sending instant messages, reading e-mails and watching videos online. Using the supplied 12m cable, run it down inside your house to the Stellahome repeater. Not that our BT broadband is exactly reliable either ... Peter – With your Sure Signal being over 12 months old, it’s now out of warranty. Nothing plugged into the passthrough power, it had error lights on the front, I … Date Updated: 16/02/2021 Set up complex networks with Sure Signal The Vodafone Sure Signal requires a DHCP-assigned IP address. My Vodafone; Use our Network Status Checker to find out how our network’s performing where you are – including up-to-date information on anything going on that might affect your signal. What’s Vodafone Sure Signal? Vodafone Sure Signal suddenly stopped working 07-07-2010 11:54 AM. Have I been sent a dud? 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Since the 15 December and is also showing as deregistered on a replacement supply.
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